The VA Ladder (“The VA Ladder,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you visit our website, request virtual assistant recruitment assistance, inquire about training, apply for opportunities, participate in programs, or communicate with us.

Organization responsible for your information: The VA Ladder, Davao City, Philippines 8000
Privacy contact: jenny@thevaladder.com

1. Information we collect

Depending on your interaction with us, we may collect:

  • Employer inquiries: Contact name, business name, work email, optional phone or WhatsApp number, the roles or types of VA support requested, estimated working hours, desired start date, details of business needs, and any other information voluntarily submitted.
  • Prospective VAs and program participants: Contact details, employment history, résumés, qualifications, skills, experience, application answers, training or enrollment details, and related communications, to the extent we request or receive them.
  • Messages and support requests: Information you provide when contacting us.
  • Technical information: Device and browser information, IP addresses, and limited technical, security, or diagnostic information processed by our hosting provider and necessary website services.

Please do not send sensitive personal information unless we specifically request it and explain why it is needed.

2. How and why we use information

We use personal information, as appropriate, to:

  • Respond to employer inquiries and identify business recruitment needs.
  • Communicate with prospective VAs and participants, review qualifications, and provide information about training and career opportunities.
  • Introduce suitable candidates to employers or recruitment partners, subject to an appropriate lawful basis and any required notice or permission.
  • Administer training, applications, programs, and related communications.
  • Operate, secure, maintain, and troubleshoot our website and services.
  • Maintain records, meet applicable obligations, and protect legitimate rights.
  • Send promotional messages only where permitted by applicable law and with consent where required.

The legal basis for a particular activity depends on the circumstances and applicable law. It may include consent, steps taken at your request before an agreement, performance of an agreement, compliance with a legal obligation, or another lawful basis.

3. How information is collected

We collect information when you fill out website forms, send application or training materials, contact us directly, or use our website features. Certain technical information is processed automatically by our host and the services necessary to deliver the website.

If we activate or change an application form, enrollment system, or additional service that collects personal information, we will update this notice to describe the relevant collection and recipient(s).

4. When we disclose information

We may share information, only as needed and where permitted, with:

  • Technology service providers: Formspree processes employer inquiry submissions; Hostinger hosts the website; Google Fonts may receive technical information such as an IP address when fonts are requested from its servers.
  • Prospective employers or recruitment partners: Where relevant to candidate introductions, consistent with our recruitment process and an appropriate legal basis or permission.
  • Authorities or other parties: Where disclosure is required by law or reasonably necessary to protect rights and safety.

The VA Ladder focuses on training and developing talent and facilitating recruitment introductions. We do not represent that we employ, supply, or manage workers for employers; the employment or engagement arrangements are between the relevant parties.

We do not sell personal information.

5. International processing

Some technology providers, employers, or recruitment contacts may be outside the Philippines. Information may therefore be processed or accessed internationally for the purposes described here. We take appropriate steps under applicable law when arranging such processing or disclosures.

6. How long we retain information

We retain personal information only for as long as reasonably necessary for the recruitment, training, inquiry, administrative, legal, or dispute-resolution purposes for which it was collected, taking account of any applicable legal requirements. When information is no longer needed, we take appropriate steps to delete it or otherwise dispose of it securely, unless continued retention is lawful and necessary.

You may contact us to ask about retention of particular information or request deletion, subject to applicable requirements and exceptions.

7. How we protect information

We use reasonable organizational and technical safeguards appropriate to the information handled, including limiting access to people who need it for authorized purposes and using service providers that support our operations. No website, data storage system, or internet transmission can be guaranteed completely secure.

8. Your privacy rights

Subject to applicable law, you may have rights to receive information about processing, access or correct your information, object to certain processing, withdraw consent where processing relies on consent, request blocking or deletion in appropriate circumstances, and exercise other rights including data portability or seeking redress.

To make a privacy request, email jenny@thevaladder.com. We may need to verify your identity before acting. Some information may be retained where legally required or otherwise permitted.

If you believe your rights under Philippine privacy law have been infringed, you may contact the National Privacy Commission at privacy.gov.ph.

9. Cookies, analytics, and third-party media

As described in our website review dated October 15, 2026, the site did not use analytics cookies, advertising pixels, chat widgets, or third-party video players; its employer testimonial video was hosted on the website. Google Fonts were loaded from Google’s servers, which may receive your IP address. The website host may use technically necessary cookies or similar mechanisms for security or delivery. External services linked from our website are governed by their own privacy notices.

This description must be reviewed whenever website tools change, including if we add analytics, advertising pixels, embedded videos, chat, or application and enrollment platforms.

10. External links

Our website may link to third-party websites or services. Their privacy practices are governed by their own notices, and we encourage you to review them.

11. Children’s privacy

The VA Ladder’s recruitment and training inquiry services described in this notice are intended for individuals 18 years of age or older. We do not knowingly solicit personal information through these services from individuals under 18. If you believe a person under 18 has submitted personal information to us, contact jenny@thevaladder.com so we can review the situation and take appropriate action under applicable law.

12. Changes to this Privacy Policy

We may update this Privacy Policy when our services, data practices, technology, or applicable requirements change. We will update the “Last updated” date and provide additional notice when required.

13. Contact us

The VA Ladder
Davao City, Philippines 8000
Privacy inquiries: jenny@thevaladder.com

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